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Global Managment- Lecture 2.docx

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Ryerson University
Global Management Studies
GMS 200
Bamidele Adekunle

Introduction to Global Management: Information and Decision Making Lecture 2 Knowledge and knowledge workers provide a decisive competitive factor in today’s economy Knowledge Worker:  Intellectual capital  Knowledge and intellectual capital are irreplaceable organizational resources  The productivity of knowledge and knowledge workers depends on: 1. Computer competency 2. Information competency IT & New Workplace: Electronic commerce (B2B e-commerce, B2B e-commerce) Stages of development in e-commerce:  Secure an online identity  Establish a Web presence  Enable e-commerce  Provide e-commerce and customer relationship management  Utilize a service application model IT facilitates communication and information sharing, reduction in the number of middle managers, better organizational structure and excellent coordination and control (See Figure 7.1)  IT builds relationships with external environment  IT has changed the new workplace (Email, P2P – peer-to-peer file sharing)  Data is raw facts and observation  Information is data made available for decision making  Good information most be Timely, High Quality, Complete, Relevant, and Understandable The role of information in the Management Process  Data—Information—Decision Making  Information exchanges with the external environment and with the organization  Intelligence Information: Gathered from stakeholders and external environment Internal Information: Flows up, down, and across organizations  Public Information: Disseminated to stakeholders and external environment (See Figure) The role of Information in the Management Process:  Information System  Management Information System (MIS)  Decision Support System (DSS)  Artificial Intelligence (AI)  Expert Systems (ES)  Intranets and corporate Portals  Extranets and Enterprise Portals  Electronic Data Exchange (EDI) Advantages of IT:  Planning Advantages  Organizational Advantages  Leading Advantages  Controlling Advantages The manager is the processing nerve center (See Figure) Informati
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