The Dynamic New Workplace – Chapter One
WORKING IN THE NEW ECONOMY
- Global and increasingly interdependent
- Interconnected through news, travel, lifestyles, media.
- Knowledge based
- Performance driven, expectations are high
- Networked, nations increasingly influenced by internet and IT
- Takes initiative, discipline, and continuous learning to stay in charge
People – what they know, what they learn and what they do with it are the ultimate foundations of
organizational performance. They represent intellectual capital: collective brain power or shared knowledge
of a work force. This is the new age of the knowledge worker – someone whose mind is a critical asset to
employers and adds to the intellectual capital of the organization.
The worldwide interdependence of resource flows, product markets and business competition. The process is
described as one in which “improvements in technology combine with the deregulation of markets and open
borders to bring about vastly expanded flows of people, money, goods, services and information.
Live in a technology-driven world increasingly dominated by barcodes, automatic tellers, computerized
telemarketing campaigns, electronic mail, internet resources, electronic commerce, and more. Technology is
an indispensable part of everyday operations, there are virtual meetings and distance is not a problem.
The term workforce diversity, describes differences in gender, race, age, ethnicity, able-bodiness, religious
affiliation and sexual orientation among workers. The Canadian Human Rights Act is very strict in prohibiting
the use of demographic characteristics in HR management decisions.
Prejudice, - the display of negative, irrational attitudes toward women or minorities-, or the holding of
negative opinions and attitudes regarding members of diverse populations, sets the stage for bias.
It becomes active discrimination, when women and minorities are unfairly treated and denied benefits of
organizational membership. A subtle form of discrimination is the glass ceiling effect, it is an invisible barrier
limiting career advancements of women and minorities.
..sets a code of moral standards and principles of what is ‘good’ and right in one’s behaviour and vice versa.
Businesses, by law, must have boards of directors that are elected by stockholders to represent their interests.
Society is getting strict and want high moral standards.
Corporate Governance is oversight of a company’s management by a board of directors. Board will hold
management accountable for ethical and socially responsible behaviour by the business.
Shamrock’s there leaves has a different career implication.
( 1 ) Co-workers, (fulltime) pursue traditional career paths, with success and maintenance of skills they can
( 2 ) Contract workers: perform specific tasks needed on a fee-for-service basis. They sell a skill or service.
( 3 ) Part-time workers: hired for only number of hours according to business needs. Training ground or point
of entry when openings are available. ORGANIZATIONS IN THE NEW WORKPLACE
- Challenging setting, perform to expectations
- Great opportunities and possibilities
- Real and positive contributions to society
→ What is in an organization?
An organization(profit/non-profit) is a collection of people working together in a division of labour to achieve
a common purpose. It enables its members to perform tasks beyond reach of individual accomplishments.
Common purpose among organizations: “pricing useful goods or services”, their return value to society and
justifies its continuance in the market.
→ Organizations as systems
Organizations are systems composed of interrelated parts that function together to achieve a common
purpose. They are open systems that interact with their environment in the continual process of transforming
resources(inputs) into products(outputs).
External Environment is a critical element. It is both
the supplier of resources and the source of
Feedback from the environment tells an organization
how well it is doing.
Value is created when an organization’s operations add value to the original cost of resource inputs.
( 1 ) Businesses earn profit ( 2 ) A non-profit organization can add wealth to society.
A common measure of overall performance is productivity, the quantity and quality of work performance,
relative to resources used. Can be measured at the
individual, group and organizational level. Performance
effectiveness is an output measure of task or goal
accomplishment. Performance efficiency is a measure of
the resources costs associated with goal accomplishments.
(Cost of labour, maintenance, supply expense)
→Changing nature of organizations
Organizations are certainly undergoing dramatic changes, the following are organizational transitions:
• Belief in human capital: place premiums on high involvement and participatory work setting
• Demise of “command and control”: traditional hierarchical structures are slow, conservative and costly
• Emphasis on teamwork: less vertical and more horizontal in focus
• Pre-eminence of technology: continually change operations
• Embrace of networking: networked for communication internally and externally with partners, suppliers etc
• New workforce expectations: less tolerance for hierarchy, more informality, more attention to performance
• Concern for work work-life balance: organizations pay attention to balance between demands of work and
• Focus on speed: who gets products to market first have an advantage, work should be well done and timely.
total quality management- managing with an organizational wide commitment to continuous improvement
and meeting customer needs completely. MANAGERS IN THE NEW WORKPLACE
• “toxic workplaces” are organizations that treat their employees mainly as costs to be reduced.
• High performing organizations treat people as valuable strategic assets
• Managers must ensure that people are treated as strategic assets.
→ What is a manager?
A manager is a person in an organization who supports and is responsible for the work of others. Managers,