GMS 401 Lecture Notes - Check Sheet, Product Design, Plan Canada
27 Nov 2012
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Document Summary
Quality: the ability of a good or service to consistently meet or exceed customer expectations. Quality control: monitoring, testing and correcting quality problems after they occur. Quality assurance: providing confidence that a products quality will be good by preventing defects before they occur. Continuous improvement: never-ending improvements to key processes as part of total quality management. Six sigma: using statistical tools to prevent defects and continually improve quality. A products quality is determined during: product design, process design, production, product design. Decisions involving the characteristics and specifications of a product such as size, shape, material etc: process design. Technical characteristics should be translated into process characteristics and specifications: production. Conformance to design specifications during production: the degree to which produced goods or services conform to the specification of the designers. There are various costs associated with quality including: Failure costs: caused by defective parts or products. External failures: failures discovered after delivery to the customer.
