GMS 401 Lecture Notes - Total Quality Management, Quality Circle, Histogram
13 Jul 2013
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Document Summary
Quality - if the item performs the function for which it was intended, the item has quality. Standard - a generally accepted set of specifications as to what an item should be. Ohsas 18000 is an international occupational health and safety management system specification. It comprises two parts, 18001 and 18002 and embraces bs8800 and a number of other publications. Ohsas 18001 was created via a concerted effort from a number of the worlds leading national standards bodies, certification bodies, and specialist consultancies. Ohsas helps in a variety of respects it helps: minimise risk to employees/etc; improve an existing oh&s management system; demonstrate diligence; gain assurance; etc. Performance: main characteristics or function of the product. Safety: reduction or elimination of risk of injury or harm. Reliability: consistency of performance over time (not failing for a certain length of time) (recall mtbf from ch. Perceived quality: subjective evaluation (e. g. reputation, image) Service after sale : warranties, maintenance, and handling of complaints.
