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Lecture 2

Week 2

6 Pages
98 Views

Department
Global Management Studies
Course Code
GMS 200
Professor
Robert Hudyma

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Chapter 7
Information Technology and the changing workplace
Knowledge workers - add value to the organizations through intelligence
Intellectual Capital – shared knowledge in the workplace
Both Knowledge workers and intellectual capitals are irreplaceable assets of the
company
Peter Drucker “the productivity of knowledge and knowledge workers depend on two
competencies:
1) Computer Competency – the understanding and the use of computers
2) Information Competencyusing technology to locate, evaluate , organize
and analyze information for decision making
How it is changing business
Electric Commerce - buying the selling of goods and service online
Business to customers – B2C and Business to Business – B2B
The stages of development in e-commerce
1) Secure an online identity – Firms have a web address
2) Establish a Web presence – Using the web address to advertise and promote but
doesnt allow online queries or ordering
3) Enable ecommerce – Allow the customers to order product online through the web
address
4) Provide e-commerce and customer relationship management- Firms use their
websites to serve customers who, for example check orders and inventory levels
5) Utilize a service application model – Firms use websites to serve business
functions such as financial and operations management
How it is changing organizations
-Information Technology is changing organizations by breaking down barriers
-Allows ppl in different departments to communicate and share information
-Fewer middle managers, the computer does all the work
-IT organizations operate with fewer levels, which creates opportunities for faster
decision making and the better use of IT barriers
- Important role in Customer Relationship management
oProvide info about customer needs and preferences
-Helps manage and control costs in all aspects
How is it changing the office?
Instant messaging – communication between ppl online at the same time
Peer to Peer file sharing – connects PCs directly together allowing documents to be
swapped
www.notesolution.com
Information and the Management Process
Data – raw facts and observations
Information – data that usual for decision making
-The management process of planning, organizing, leading and controlling is
ultimately driven by information
Information that is truly useful meets the test of these 5 criteria
1) Timely – the information is available when needed
2) High Quality – the information is accurate and clear
3) Complete – the information is complete and accurate
4) Relevant – the information is appropriate for the task
5) Understandable- the information is clears and easy to understand
Information needs of Organizations
Intelligence information
-Use to deals effectively with competitors and key stakeholders such as government
agencies, creditors, suppliers and stockholders
Organizations have to send public information to shareholders and the external
environment
Internal information – flows up, down, left, right and across the organizations
Peter Druckera winning strategy will require information about events and conditions
outside the organization”
Intelligence information Internal Information Public Information 
Internal and External information flow are essential to problem solving and
decisions making in the organizations
Information Systems
Information Systems – use IT to collect, organize and distribute data so that it can be
used for decision making
Management Information Systemsmeet the information needs of managers in daily
operations
Decision Support and Expert Systems
Decision Support System - help user organize and analyse data for solving complex and
unstructured problems and also helps in business decisions
Groupware- is software that facilities group collaboration and problem solving
-It facilities information exchange, group decision making, work scheduling and
other form of group activity without face to face meetings
-GDSS Software
www.notesolution.com

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Description
Chapter 7 Information Technology and the changing workplace Knowledge workers - add value to the organizations through intelligence Intellectual Capital shared knowledge in the workplace Both Knowledge workers and intellectual capitals are irreplaceable assets of the company Peter Drucker the productivity of knowledge and knowledge workers depend on two competencies: 1) Computer Competency the understanding and the use of computers 2) Information Competency using technology to locate, evaluate , organize and analyze information for decision making How it is changing business Electric Commerce - buying the selling of goods and service online Business to customers B2C and Business to Business B2B The stages of development in e-commerce 1) Secure an online identity Firms have a web address 2) Establish a Web presence Using the web address to advertise and promote but doesnt allow online queries or ordering 3) Enable ecommerce Allow the customers to order product online through the web address 4) Provide e-commerce and customer relationship management- Firms use their websites to serve customers who, for example check orders and inventory levels 5) Utilize a service application model Firms use websites to serve business functions such as financial and operations management How it is changing organizations - Information Technology is changing organizations by breaking down barriers - Allows ppl in different departments to communicate and share information - Fewer middle managers, the computer does all the work - IT organizations operate with fewer levels, which creates opportunities for faster decision making and the better use of IT barriers - Important role in Customer Relationship management o Provide info about customer needs and preferences - Helps manage and control costs in all aspects How is it changing the office? Instant messaging communication between ppl online at the same time Peer to Peer file sharing connects PCs directly together allowing documents to be swapped www.notesolution.com
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