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Ryerson (30,892)
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GMS 200 (1,261)
Sui Sui (123)
Lecture 6

week 6

59 Pages
123 Views

Department
Global Management Studies
Course Code
GMS 200
Professor
Sui Sui

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Mai | 1
GMS 200 Global Management Lecture
Notes
Why Global Management (09/07/10)
Flat panel TVs
oBegin as glass panels manufactured in South Korea, Taiwan and Japan
oSent to Mexico along US borders (Macquiladora) for combining with other
electrical components shipped from Asia and US
oFinished shipped to retails in Canada
Boeing (American airline France)
oJapan fuselage and doors
oSingapore landing gear
oItaly wings
o30% of manufacturing in terms of value outside US (777)
o787 as high as 65%
International Communication Blunders
Diary Association from USA started campaign in Mexico Got Milk? Are you
lactating?
Coors from USA started campaign in Mexico Turn it loose Suffer from diarrhoea
Pepsi launched campaign in China Come alive with the Pepsi generation Pepsi
brings your ancestors back from the grave
Changing Nature of Work
1940s-70s GM
oWage leader: wage formula negotiated with United Auto Workers
3% plus productivity and cost of living adjustments
www.notesolution.com
Mai | 2
oIntroduced pensions, health insurance, joint training funds, work family benefits
oOther firms forced to match GMs rising wages
oGM today went through bankruptcy
Wal-Mart largest US employer (1.8 million people)
oAverage wage 30% below national average; 50% turnover
oClass action suits for gender discrimination and overtime pay
oResists unionization
oOther firms match Wal-Mart lower wages/benefits (not all)
Self-Assessment A 21 st
Century Manager? (09/14/10)
1.Resistance to stress: G
2.Tolerance for uncertainty: G
3.Social objectivity: G
4.Inner work standards: G/W
5.Stamina: S
6.Adaptability: S
7.Self-confidence: G
8.Self-objectivity: S/G
9.Introspection: S/G
10.Entrepreneurism: S/G
PMF: 6
What is an Organization?
A collection of people working together to achieve a common purpose
Are Organizations an Open or a Close System?
The environment supplies (resource inputs)
www.notesolution.com
Mai | 3
oPeople
oMoney
oMaterials
oTechnology
oInformation
The organization creates (transformation process)
oWork activities turn resources into outputs
The environment consumes (product outputs)
oFinished goods and/or services
Customer and client feedback
Productivity and the Dimensions of Organizational Performance
Goal
Attainme
nt
Hig
h
Effective but not efficient
Goals achieved
Resources wasted
Effective and efficient
Goals achieved
No wasted resources
High productivity
LowNeither effective nor efficient
Goals not achieved
Resources wasted
Efficient but not effective
No wasted resources
Goals not achieved
PoorGood
Resources Utilization
What is a Manager?
TraditionalPerson who plans, direct people and resources
New
Organization Person who directly supports and helps activate the work efforts and
performance accomplishments of others
What are the Management Levels in a Typical Organization?
Typical Business Management LevelsTypical Non-profit
Board of DirectorsTop ManagersBoard of Trustees
Chief Executive Officer
President
Vice President
Middle ManagersExecutive Director
President
Administrator
Vice President
www.notesolution.com

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Description
M a i 1 GMS 200 Global Management Lecture Notes Why Global Management (090710) Flat panel TVs o Begin as glass panels manufactured in South Korea, Taiwan and Japan o Sent to Mexico along US borders (Macquiladora) for combining with other electrical components shipped from Asia and US o Finished shipped to retails in Canada Boeing (American airline France) o Japan fuselage and doors o Singapore landing gear o Italy wings o 30% of manufacturing in terms of value outside US (777) o 787 as high as 65% International Communication Blunders Diary Association from USA started campaign in Mexico Got Milk? Are you lactating? Coors from USA started campaign in Mexico Turn it loose Suffer from diarrhoea Pepsi launched campaign in China Come alive with the Pepsi generation Pepsi brings your ancestors back from the grave Changing Nature of Work 1940s-70s GM o Wage leader: wage formula negotiated with United Auto Workers 3% plus productivity and cost of living adjustments www.notesolution.com M a i 2 o Introduced pensions, health insurance, joint training funds, work family benefits o Other firms forced to match GMs rising wages o GM today went through bankruptcy Wal-Mart largest US employer (1.8 million people) o Average wage 30% below national average; 50% turnover o Class action suits for gender discrimination and overtime pay o Resists unionization o Other firms match Wal-Mart lower wagesbenefits (not all) Self-Assessment A 21 Century Manager? (091410) 1. Resistance to stress: G 2. Tolerance for uncertainty: G 3. Social objectivity: G 4. Inner work standards: GW 5. Stamina: S 6. Adaptability: S 7. Self-confidence: G 8. Self-objectivity: SG 9. Introspection: SG 10. Entrepreneurism: SG PMF: 6 What is an Organization? A collection of people working together to achieve a common purpose Are Organizations an Open or a Close System? The environment supplies (resource inputs) www.notesolution.com M a i 3 o People o Money o Materials o Technology o Information The organization creates (transformation process) o Work activities turn resources into outputs The environment consumes (product outputs) o Finished goods andor services Customer and client feedback Productivity and the Dimensions of Organizational Performance Effective but not efficient Effective and efficient Goals achieved Goals achieved Hig Resources wasted No wasted resources Goal h High productivity Attainme Neither effective nor efficient Efficient but not effective nt Low Goals not achieved No wasted resources Resources wasted Goals not achieved Poor Good Resources Utilization What is a Manager? Traditional Person who plans, direct people and resources New Person who directly supports and helps activate the work efforts and Organization performance accomplishments of others What are the Management Levels in a Typical Organization? Typical Business Management Levels Typical Non-profit Board of Directors Top Managers Board of Trustees Chief Executive Officer Middle Managers Executive Director President President Vice President Administrator Vice President www.notesolution.com
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