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Lecture

MGT CHAP11.doc


Department
Global Management Studies
Course Code
GMS 200
Professor
Masoomeh Moharrer

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Chapter 11: Organizational Design and Work Processes 1
Multiple Choice Questions
CHAPTER INTRODUCTION
115. Which of the following statements does NOT describe a way in which traditional organizational
structures are changing?
A. Traditional structures are being flattened.
B. Networks are being developed.
C. More people are being hired.
D. Information technology is being utilized.
E. Decision making is being decentralized to the point where knowledge exists.
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116. The goals for changing traditional organizational structures include all of the following EXCEPT:
A. Improved teamwork.
B. More creativity.
C. Shorter product development cycles.
D. Better customer service.
E. Maintenance of current productivity levels.
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ORGANIZATIONAL DESIGN ESSENTIALS (STUDY QUESTION 1)
117. The following statements describe different forces that are affecting structural design and how
organizations are responding to these forces. Which statement is NOT correct?
A. Organizations are changing and adapting their structures to meet the competitive demands of a
dynamic environment.
B. Changing times require more flexible and well-integrated organizations.
C. Team structures and network organizations are gaining in popularity.
D. Organizations face widely varying problems and opportunities that affect how they are
structured and managed.
E. The key to success is finding the one best organization design to fit all problems and
opportunities.
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What Is Organizational Design?
118. __________ is the process of choosing and implementing structures that best arrange resources to
accomplish the organization’s mission and objectives.
A. Cultural management.
B. Structural strategizing.
C. Organization design.
D. Mechanizing the organization.
E. Cultural adaptation.
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2Schermerhorn & Wright: Management
119. The ultimate purpose of __________ is to create an alignment between structures and situational
challenges.
A. Cultural management.
B. Structural strategizing.
C. Organization design.
D. Mechanizing the organization.
E. Cultural adaptation.
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120. In aligning structures with situational contingencies, organizational design considers all of the
following EXCEPT:
A. Environment.
B. People.
C. Strategy.
D. Technology.
E. Job design.
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121. Which alternative accurately describes the variables that should be considered in aligning
organizational structures with situational contingencies?
A. Environment, strategies, people, technology, and size.
B. Environment, strategies, people, technology, and leadership.
C. Technology, job design, people, work teams, and leadership.
D. People, work teams, leadership, decision making, and communications.
E. Decision making, communications, information technology, computers, and networks.
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122. The goal of __________ is to achieve the best fit between structure and the unique situation faced
by each organization.
A. Cultural management.
B. Structural strategizing.
C. Mechanizing the organization.
D. Cultural adaptation.
E. Organization design.
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Organizational Effectiveness
123. __________ refers to sustainable high performance in using resources to accomplish mission and
objectives.
A. Organizational vision.
B. The technological imperative.
C. Organizational effectiveness.
D. Ethical management.
E. High intensity leadership.
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Only pages 1-3 are available for preview. Some parts have been intentionally blurred.

Chapter 11: Organizational Design and Work Processes 3
124. The __________ to organizational effectiveness looks at the input side and defines effectiveness in
terms of success in acquiring needed resources from the organization’s environment.
A. Systems resource approach.
B. Internal process approach.
C. Technological approach.
D. Goal approach.
E. Strategic constituencies approach.
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125. The __________ to organizational effectiveness looks at the transformation process and examines
how efficiently resources are utilized to produce goods and/or services.
A. Systems resource approach.
B. Internal process approach.
C. Technological approach.
D. Goal approach.
E. Strategic constituencies approach.
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126. The __________ to organizational effectiveness looks at the output side to measure achievement of
key operating objectives.
A. Systems resource approach.
B. Internal process approach.
C. Technological approach.
D. Goal approach.
E. Strategic constituencies approach.
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127. The __________ to organizational effectiveness looks to the environment to analyze the impact of
the organization on key stakeholders and their interests.
A. Systems resource approach.
B. Internal process approach.
C. Technological approach.
D. Goal approach.
E. Strategic constituencies approach.
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128. Short-run benchmarks of organizational effectiveness focus on __________.
A. Performance effectiveness in goal accomplishment.
B. Performance efficiency in resource utilization.
C. Stakeholder satisfactions.
D. A and B.
E. A, B, and C.
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