GMS 200 Lecture Notes - Lecture 2: Learning Organization, Representativeness Heuristic, Availability Heuristic

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GMS 200 Full Course Notes
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GMS 200 Full Course Notes
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Document Summary

Information technology and the new workplace -the role of information in the management process. Information and decision making -steps in the decision-making process. Knowledge and knowledge workers provide a decisive competitive factor in today"s economy. Knowledge workers: intellectual capital, knowledge and intellectual capital are irreplaceable organizational resources, the productivity of knowledge an knowledge workers depends on 1. computer competency & 2. Stages of development in e-commerce: -secure an online identity -establish a web presence. Enable e-commerce -provide e-commerce and customer relation management -utilize a service model. It facilitates communication and information sharing, reduction in the number of middle managers, better organizational structure and excellent coordination and control. Has changed the new workplace (email. p2p--peer-to-peer file sharing) Information is data made available for decision making. Good information must be timely, high quality, complete, relevant and understandable. The role of information in the management process. Information exchanges with the external environment and within the organization.

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