GMS 200 Lecture Notes - Lecture 1: Intellectual Capital, Computer Network, Competitive Advantage

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Lori Anne Heckbert

Document Summary

What knowledge or skills needed to run a global business on a huge scale such as walmart/ Mcdonalds? (a) )ability to collaborate (b) some sort of communication skills (c) need to know the economic/legal rights in the country (d) competitor advantage (e) ethical business (f) knowing your employees and what they expect from you. Successful companies commit to their people and employees. High performing companies gain extraordinary results from people. Intellectual capital is the collective brainpower or shared knowledge of a workforce that can be used to create value. Ex: google provides 20% of their work time to work on their personal projects. Workforce diversity re ects di erences with respect to gender, race, religious, age, ethnicity, sexual orientation, etc. A diverse and multicultural workforce both challenges and o ers opportunities to employers. Many call diversity a business imperative and view it as an asset. Diversity bias can occur when: (a) prejudice (b) discrimination (c) glass ceiling e ect.