GMS 200 Lecture : Chapter 13.docx

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Jian Guan

Document Summary

Information that is useful must be timely, of high quality, complete, relevant and understandable. Information technology helps us acquire, store and process information. Intelligence information gathered from stakeholders and external environment. Internal information flows up, down, around and across organizations. Public information disseminated to stakeholders and external environment. Internal and external information flows are essential to problem solving and decision making in organizations. Ranges from image building to product advertising to financial reporting. Information systems use it to collect, organize, and distribute data for use in decision making. Management information systems meet the information needs of managers in making daily decisions. Problem solving the process of identifying a problem and taking action to resolve it (ex. performance deficiency) Decision a choice among possible alternative courses of action. Problem avoiders managers who ignore information that would otherwise signal the presence of a performance opportunity or deficiency.