GMS 200 Lecture Notes - Multiuser Dos, Internal Control, Organizational Culture

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GMS
Chapter Sixteen: Control Processes and Systems
Why and how do managers control?
Controlling: Is the process of measuring performance and taking action to ensure desired results
After-action review: Identifies lessons learned through a completed project, task force
assignment, or special operation.
TYPES OF CONTROLS
Work Inputs Work Throughputs Work Outputs
INTERNAL AND EXTERNAL CONTROLS
Self-control: Or internal control, occurs through self-discipline fulfilling many responsibilities
Bureaucratic control: Influcences behaviour through authority, policies, procedures, job
descriptions, budgets, and day-to-day supervision.
Clan control: Influences behaviour through norms and expectations set by the organizational
culture.
Market control: Is essentially the influence of market competition on the behaviour of
organizations and their members.
What are the steps in the control process?
Step 1: Establish Objectives and Standards
Output standards: Measures performance results in terms of quantity, quality, cost, or time.
Feedforward controls
Ensure the right directions
are set & the right resource
inputs are available
Concurrent controls
Ensure the right things are
being done as part of
workflow operations
Feedback Controls
Ensure that final results are
up to desired standards
Solve problems
Before they occur
Solve problems while
they occur
Solve problems
after they occur
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