GMS 200 Lecture Notes - Multiuser Dos, Internal Control, Organizational Culture

15 views3 pages

For unlimited access to Class Notes, a Class+ subscription is required.

Chapter Sixteen: Control Processes and Systems
Why and how do managers control?
Controlling: Is the process of measuring performance and taking action to ensure desired results
After-action review: Identifies lessons learned through a completed project, task force
assignment, or special operation.
Work Inputs Work Throughputs Work Outputs
Self-control: Or internal control, occurs through self-discipline fulfilling many responsibilities
Bureaucratic control: Influcences behaviour through authority, policies, procedures, job
descriptions, budgets, and day-to-day supervision.
Clan control: Influences behaviour through norms and expectations set by the organizational
Market control: Is essentially the influence of market competition on the behaviour of
organizations and their members.
What are the steps in the control process?
Step 1: Establish Objectives and Standards
Output standards: Measures performance results in terms of quantity, quality, cost, or time.
Feedforward controls
Ensure the right directions
are set & the right resource
inputs are available
Concurrent controls
Ensure the right things are
being done as part of
workflow operations
Feedback Controls
Ensure that final results are
up to desired standards
Solve problems
Before they occur
Solve problems while
they occur
Solve problems
after they occur
Unlock document

This preview shows page 1 of the document.
Unlock all 3 pages and 3 million more documents.

Already have an account? Log in

Get access

$10 USD/m
Billed $120 USD annually
Homework Help
Class Notes
Textbook Notes
40 Verified Answers
Study Guides
1 Booster Class
$8 USD/m
Billed $96 USD annually
Homework Help
Class Notes
Textbook Notes
30 Verified Answers
Study Guides
1 Booster Class