GMS 200 Lecture Notes - Lecture 5: Knowledge Management, Intellectual Capital, Stretch Factor

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Deborah De Lange

Document Summary

Frederick taylor emphasizes careful selection and training of workers and supervisory support. Fayol also identified 5 rules/duties of management: foresight, organization, command, coordination, control. (similar to polc) Bureaucracy is a rational, and very efficient form of organization founded on principles of logic, order, and legitimate authority. Clear division of labor jobs well defined, workers become high skilled at performing them. Clear hierarchy of authority authority and responsibility well defined for each position and each position reports to a higher-level one. Formal written rules/procedures guidelines direct behaviour/decisions in jobs. Impersonality: rules are for everyone, no one receives preferential treatment. Careers based on merit people are selected and promoted on ability, competency, and performance. Rigidity in the face of shifting customer or client needs. Managers and workers should labor in harmony, without one part dominating the other and with the freedom to talk over and truly reconcile conflicts and differences. People"s feeling, attitudes, and relationships with co-workers influence their performance.