GMS 401 Lecture Notes - Lecture 1: Food Processor, Western Electric, Pareto Principle

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Management a process by which objectives are achieved through the use of resources. Management almost always involves dealing with: conflicting objectives, limited resources. Operations activities within an organization that are directly related to providing goods/services to customers. Operations management set of activities that create value in the form of goods/services by transforming inputs into outputs (i. e. production to create g/s) Operations functions and types: goods producing (farming, mining, construction, manufacturing, storage/transportation (warehousing, trucking, mail service, taxis, hotels, exchange (retailing, wholesaling, library, banking, entertainment (films, radio and tv, concerts, communication (newspapers, radio and television newscasts, telephone) Input: raw vegetables, metal sheets, water, energy, building, equipment process: cleaning, making cans, cutting, cooking, packing, labelling output: canned vegetables. Goods and services occur jointly: can either increase goods content or service content, high service + low goods: teaching, lawn moving, low service + high goods: automobile fabrication, steel production.

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