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Lecture 1

GMS 401 Lecture Notes - Lecture 1: Operations Management, Human Relations Movement, Human Resources

Global Management Studies
Course Code
GMS 401
Wally Whistance- Smith

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Thursday, September 8, 2016
GMS 401
Class One
Operations Management
• Management
-a process by which objectives are achieved through the use of resources.
management almost always involves dealing with:
conflicting objectives
limited resources
• Operations
-those activities within an organization that are directly related to providing goods or
services to customers
sell more cut costs
What is Operations Management?
production is the creation of goods and services
operations management (OM) is the set of activities that create value in th form of
goods and services by transforming inputs into outputs
Organizing to Produce Goods and Services
Essential functions:
1. Marketing - generate demand
2. Production/operations - creates the product
3. Finance/accounting - tracks how well the organization is doing, pays bills,
collects money
Why study operations management?
-OM is one of three major functions of an organization. we want to study how people
organize themselves for productive enterprise
-we want (and need0 to know how goods and services are produced

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Thursday, September 8, 2016
-we want to understand what operations managers do
-OM is such a costly part of an organization
What Operations Managers Do
Basic Management Functions
The Critical Decisions
1. Design of goods and services
-What goods and services should we offer?
-How should we design these products and services?
2. Managing quality
-How do we define quality?
-Who is responsible for quality?
3. Process and capacity design
-how should we arrange the facility?
-how large must the facility be to meet our plan?
4. Location strategy
-how do we provide a reasonable work facility?
-how much can we expect our employees to produce?
5. Layout strategy
-How should we arrange the facility?
-How large must the facility be to meet our plan?
6. Human resources and job design
-how do we provide a reasonable work environment?
-how much can we expect our employees to produce?
7. Supply-Chain Management
-should we make or buy this component?
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