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Lecture 3

GMS 401 Lecture Notes - Lecture 3: Preventive Maintenance, Customer Satisfaction, Modular Design


Department
Global Management Studies
Course Code
GMS 401
Professor
Wally Whistance- Smith
Lecture
3

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

Product Decision
 
 !

o"
o"
o#

o$"%!

Product Development:
 &##
"
Product/Service Design
'(
 ')
 '
 
Product/service design and development
 
 !'
* 
 +'
 
 )
 !
Sources of Product/Service Innovation
 
 
 
 
 ,
 -.-/0
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o&
Product and Service Design
 
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o
Trends in Product and Service Design
 +(
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o-!
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o"%
o,
o/34
o
Product or Service Design Activities
 !)
 -56
 !
 $)
 $
 
 5
Reasons for Product or Service Design
 1
 +!/5
 &!"!!
 +)
 &7
Objectives of Product and Service Design
 
 
 -)
 
Steps in developing new products
87 
o

o+7,

97 
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o6#5#5

o+!
7 
o


:7  '
o&# #
 
o+#
##
5
o+#

;7 
o!5<
!
=7  ''

o6(
o>!
o-)
o
o)
)
?7 5
o5(
& 
&
&!
Managing Product Development Projects
 &;@!#
8A@
 +!'
B
 ,

 &!!

Design for Operations
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