GMS 401 Lecture Notes - Lecture 6: Quality Management System, Quality Assurance, Quality Management
29 Jul 2016
School
Department
Course
Professor
Document Summary
Quality is the ability of a product or service to consistently meet or exceed customer expectations. Quality control is monitoring, testing and correcting quality problems after they occur. Quality assurance is providing confidence in a products quality by preventing defects before they occur. Division of labour: quality control shifts to full time inspectors. Intention of designers to include or exclude features that customers require. Translating product characteristics into process specifications and tolerances. The degree to which goods or services conform to design specifications. Quality training, planning, customer assessment, creating standard operating procedures. Iso 9001 set of international standards on quality management and quality assurance, critical to international business. Documentation and assessment process takes 12-18 months for certification. Hazard analysis critical control point (hacc) a quality control system, similar to iso 9001, designed for food processors. Deals with food safety (biological, chemical and physical hazards) Main steps: hazard analysis, determination of the critical control points, creation of the haccp plan.
