GMS 401 Lecture 7: Chapter 7

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Chapter 7: Statistical Quality Control
Statistical Quality Control uses statistical techniques & sampling to monitor & test the
quality of goods & services.
Acceptance sampling determines to accept or reject a product
Statistical process control determines if process is operating within acceptable
Inspection is the appraisal of goods/services against standards.
The best companies
design quality into the process, thereby reducing the need for inspection/tests.
Phases of Quality Control
Statistical Process Control Planning Process
How much/how
Centralized vs.
Inputs  Transformation
 Outputs
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