HTF 100 Lecture Notes - Lecture 1: Fax

• School: Ryerson University
• Department: Hospitality/Tourism
• Course: HTF 100
• Professor: Zhen L U

Document Summary

Letter of what you have to press will be underlined on screen: alt + r = reservation menu, alt + n = new reservation. Select ok to save and leave screen. Select close to exit without saving changes. Info specific to a particular hotel stay: arrival/departure date, rates/method of payment. All 6 profile types may be attached to a reservation. Tracts production by company and manages direct billing: accounting information, negotiated rates, billing. Company profiles are commonly attached to group blocks: individual profile. Retain guest information and build guest history: when a guest books a reservation for the 1st time, a reservation profile will be created for them during the reservation process, agent profile. Stores agency iata numbers, and assists in tracking travel agent commissions: source profile. 3rd party sources that refer guests to your property. Internet booking companies, other hotels: contact profile. Company contacts or meeting planners: group profile. Stores information for group reservations: corporate meetings, weddings, family reunions.