HTL 503 Lecture Notes - Lecture 4: Live Action Role-Playing Game, Lcd Projector, Function Space

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTL 503
• Professor: Judy Healy

Document Summary

Seeing makes it real (cid:498)time is money(cid:499) Everything 360 degrees, inside/out, front of house, back of house. Meet operation not just sales people. View venue from 4 perspectives (clients, suppliers, planner, delegates) See front of house and back of house. How bad is the worst: staff cafeteria to see cleanliness, see employees (happy employees = happy workplace) Is the property/furniture clean, in good condition and comfortable. Do the meeting rooms have their own temperature controls/lighting. External appeal how convenient is the venue to parking/transit/ Ask for follow up see how hungry they are, how much they want our. Take a camera restaurants business: such as, floorplan, list of complimentary and (cid:498)extra(cid:499) fees, rules and regulations. Ideal to have function space (for all meetings and food/beverage events) as close together as possible and reuse the rooms as uch as possible throughout the day.