MHR 405 Lecture Notes - Job Rotation, Best Alternative To A Negotiated Agreement, Role Conflict
Document Summary
Con ict is the perception, in and interdependent relationship of incompatible wishes, goals, attitude, emotions or behaviors. Most con ict in the workplace is interpersonal con ict, which is a dynamic process that occurs between two interdependent parties as they experience negative emotional reactions to perceived disagreements and interference with the attainment of their goals. One of which is the behavioral component of emotion which includes the verbal and non-verbal messages we express when we communicate. Physiological components of emotion which is the bodily experience of emotion, or otherwise how emotion makes us feel and what makes emotional experiences so compelling. Finally the cognitive component of emotion outlines the way our mind appraises or interprets emotion based on our experiences. Relationship (affective) con ict is the interpersonal incompatibilities, typically including feelings of tension and friction. Task (cognitive) con ict is the differences in viewpoints and opinions pertaining to group task.
