Organizational Behavior - MHR 405
Amir Ali Golbazi
The Nature of Conﬂict in Organizations
Conﬂict is the perception, in and interdependent relationship of incompatible wishes, goals, attitude, emotions or
behaviors. Most conﬂict in the workplace is Interpersonal Conﬂict, which is a dynamic process that occurs between
two interdependent parties as they experience negative emotional reactions to perceived disagreements and interference
with the attainment of their goals.
CONFLICT & EMOTION
There are numerous factors to emotional experience. One of which is the Behavioral Component of Emotion which
includes the verbal and non-verbal messages we express when we communicate. There also lies the factor os
Physiological Components of Emotion which is the bodily experience of emotion, or otherwise how emotion makes us
feel and what makes emotional experiences so compelling. Finally the Cognitive Component of Emotion outlines the
way our mind appraises or interprets emotion based on our experiences.
TASK RELATIONSHIP & PROCESS CONFLICT
Relationship (AFFECTIVE) Conﬂict is the Interpersonal incompatibilities, typically including feelings of tension and
Task (COGNITIVE) Conﬂict is the Differences in viewpoints and opinions pertaining to group task. This is evident where
there are disagreements over different ideas, opinions, and the content of decisions.
Finally Process Conﬂict is Controversy about aspects of how task accomplishment will proceed.
ORGANIZATIONAL MANIFESTATIONS OF CONFLICT
There are many forms of conﬂict in organizations. Here are the ones outlined.
Inter-organizational is conﬂict that occurs between two or more organizations. Some example of this is competition,
takeovers, mergers and acquisitions, and strategic alliances often heighten inter-organizational conﬂict
Intergroup conﬂict is when conﬂict occurs between groups or departments in organizations.
Intragroup (team) conﬂict occurs within a single group or department.
Interpersonal conﬂict occurs between tow or more people.
Is Organizational Conﬂict Healthy or Unhealthy?
There are two types of conﬂicts which can occur within an organization. Here they are.
Conﬂict that is a An unhealthy
productive force, one destructive,
that can stimulate disagreement
members of the between two or more
organization to people. Its danger is
increase their that it takes the focus
knowledge and skills,
as well as their away from the work to
contributions to be done and places il Bullying is a repeated non-physically, health impairing
organizational the focus on the psychological mistreatment that falls outside discriminatory harassment.
innovation and conﬂict itself and the
productivity. parties involved.
Sources of Conﬂict in Organizations
The ﬁrst source is known as Structural which are those that stem from aspects of the organization in the which the
conﬂict is occurring. The second source is Personal which are conﬂict arising from differences amongst individuals, in
terms of personalities, perceptions, values, and conﬂict handling behaviors.
ORGANIZATIONAL BEHAVIOR MHR 405 CHAPTER 11 AMIR ALI GOLBAZI 1 STRUCTURAL SOURCES OF CONFLICT
- Specialization & Goal Differences
- Interdependence or Shared Resources
- Status & Power Differences
- Jurisdictional & Role Ambiguity
PERSONAL SOURCES OF CONFLICT
- Personality Differences
- Perceptions, Values, Ethics, & Emotions
- Ineffective Communication
Preventing & Managing Conﬂict
A Conﬂict Management Strategy is any action taken by a disputant or a third party to try to manage or resolve a