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Canada (510,872)
Human Resources (1,155)
MHR 523 (473)

Chapter 15

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Human Resources
MHR 523
Margaret Yap

Chapter 15: Fair Treatment: The Foundation of Effective Employee Relations – Strategic Importance of Effective Employee Relations • for competitive advantage, employees must be motivated and engaged in pursuing organizational goals • ensure employees are treated ethically, fairly, and legally  Distributive Justice (fairness of a decision outcome)  Procedural Justice (fairness of the process used to make a decision)  Interactional Justice (fairness in interpersonal interactions by treating others with dignity and respect) – Employee Engagement: a positive, fulfilling, work-related state of mind characterized by vigour, dedication, and absorption – Outcomes of Engagement: • employees’ highest productivity • best ideas • genuine commitment to the success of the organization • improvements in service quality, customer satisfaction, and long-term financial results • serves the individual, fulfilling a basic human need to be connected to worthwhile endeavours and make a significant contribution • engagement is good for the company and good for the employee – Effective Employee Communication • suggestion programs • employee opinion surveys • communication from management – Respecting Employee Privacy • Personal Information Protection and Electronic Documents Act (PIPEDA) governs the collection, use, and disclosure of personal information across Canada, including employers’ collection and dissemination of personal information about employees • Video Surveillance – Preserving Dignity in the Retirement Process • pre-retirement counselling refers to counselling provided to employees some months (or even years) before retirement, which covers such matters as benefits advice, second careers, and so on – Fair Treatment in Layoffs and Downsizing • layoff refers to the temporary withdrawal of employment to workers for economic or business reasons • there are several alternatives to layoffs • downsizing refers to the process of reducing, usually d
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