MHR 711 Lecture 11: MHR711 Chapter 11
11 Dec 2017
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Document Summary
5 stages of crisis management process: signal detection, targeted at prevention, recognizing an emergency is possible or imminent, preparation, senior management adopts a crisis management mindset, creation of a response plan. Introduction of response training: damage containment, consumes most crisis management resources, literature on organizational communication, support programs/activities, recovery. Involves developing short & long-term plans to resume normal business: learning, assessing the incident with a view to improve operations and procedures. Must consider issues during these stages of any emergency: pre-contact assessing hazards and planning potential responses, necessary elements in managing emergencies include, hazard evaluation. Evaluate hazards that could cause an emergency hr and. Ex: storage of flammable solvents near static electricity: evacuation plan. Every worker must be aware of two evacuation routes. Should be well-marked, unobstructed evacuation paths: emergency plan. Supplies (fire extinguisher should be well defined) Emergency manager (in charge of all emergency activities: fire plan. Adds a fourth element the chain of reaction.
