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MHR 733 (18)

Chapter 9

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Human Resources
MHR 733
Rupa Banerjee

1 Chapter 9 Training Implementation and Delivery1 The lesson plan 4 Training materials and equipment 7 Training administration 2 The trainer 5 The training site 8 Delivery of the training program 3 The trainees 6 Scheduling and training program1 The Lesson PlanLesson plan blueprint that outlines the training program n terms of the sequence of activities and events that will take placeLesson a cohesive unit of instruction with a specific learning objectiveLesson plan cover page should include o Training objectives o Classroom requirements and seating o Trainees and instructor o Training materials and equipment o Time allocation and location o Trainee supplies and handoutsThe sequencing of the various activities in the lesson is an important considerationCommon approaches include o Simple to complex o General to specific o Familiar to unknown o Easy to difficult o Present to future o Concrete to abstracto Old to newBeginning with simple and familiar eases learners into new content and experienceso It builds trainee selfefficacyo Allows trainees to see how their current level of knowledge and experience is relevant for the training o Ultimately it reduces learner anxiety and makes for a more comfortable learning experienceLesson plan should focus on what trainees will be doing during the session2 The TrainerQualities of a good trainer o Subject matter expert SME person who is familiar with the knowledge skills and abilities required to perform a task or job o Good verbal and communication skills interpersonal skills and organizing and planning skillstrainer must be able to deliver content in a manner that is understandable to trainees o Ability to make material interesting rather than dull and boringMore physically animated eg posture gesturing eye contactLinguistic devices eg enthusiastic voice as opposed to monotone voice and vocal fluency rather than speaking with hesitancies umsEngagingdraw trainees into training program and keep them interested focused and involved in learningDifficult to find a good trainer because SME may not have knowledge and skills required to be good trainer and vice versaTrain the trainer training programs that teach SME how to design and deliver training programs one of the solutions to problem above3 The TraineesSelect trainees based on their abilities aptitudes and motivationTrainees can be assessed by o Person analysis o Performance tests or interviews o Trainability test test that measures an individuals ability to learn and perform training tasksTrainability tests involve o taking a minicourse or learning a sample of the training o taking a test that measures learning o Predictive of training success and job performance in many jobs o Used mostly for psychomotor skillsKirkpatrick outlined four decisions for selecting participants o Who can benefit from training o What programs are required by law or by government edict o Should training be voluntary or compulsory o Should participants be segregated by level or should levels be combinedTraining program should be compulsory because if voluntary then employees will not attendSome employees benefit training program given the tasks they perform and some training programs are required by law eg health and safetyTraining plan indicated who in an organization needs training the type of training that is needed and how the training will be delivered4 Training Material and EquipmentMaterials refer to expandable items such as note pads pens markers tapeEquipment refers to things that have a life beyond a single use such as projectors computers VCR The content methods and exercises in a training program determine the material and equipment requirements25 The Training SiteThe training site can be oCompany training facility or training roomoRented premises conference or meeting roomhave to consider transportation travel time accommodation meals oOutdoor site for experiential learningThe site should be oConducive to learning comfortable setting oFree of distractions noise interruptions oSet up appropriately seating arrangement to enhance learningaffects trainee involvement and participation and also communicates the trainers styleLow Participant Involvement Moderate Participant Involvement High Participant Involvement6 Scheduling the Training ProgramScheduling must take into consideration o Best time for employees to attend Day of the week time of the day and time of the yearDuring office hours or after hours o Availability of trainerresponsibilities that will restrict their availability o Availability of training site and materialsif materials need to be designed or purchase they will need to be prepared in advance o Single vs Multiple Sessionsaccording to Kirkpatrick recommends that it is best to spread the training our as ongoing program such as three hour session oncemonth o Massed vs distributive7 Training AdministrationTraining administration coordination of all the people and materials involved in the training programMaintenance of trainee records training histories customized learning opportunities schedules and course and material inventories is a routine but necessary activityEmployees and their supervisors have to be informed of each program with respect to its purpose and content as well as where and when it will take placeAll materials and equipment must be ordered and prepared in time for training programTraining administrator will need to prepare a budget that includes the costs of all the expenses incurred in the design and delivery of training program8 Delivery of the Training ProgramCreating a Climate for Learningtrainee feel relaxed comfortable and safe in the training environment Involves four elements o PreArrival FactorsContacting trainee before trainingGreetings information or preworkReinforces conditions of practice before trainingo The Greeting of ParticipantsWelcoming messageCreate relaxed environment o Learning Facility EnvironmentFactors discussed in choosing training siteEnsure roomsite is appropriate and ready o Trainers Style and BehaviourProvide brief personal introductionInteract with trainees
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