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Information Technology Management
ITM 100
Catherine Middleton

Exam Name TRUEFALSEWrite T if the statement is true and F if the statement is false1An adhocracy is a knowledgebased organization where goods and services depend on the 1expertise and knowledge of professionalsAnswer TrueFalse2Information systems and organizations influence one another2Answer TrueFalse3From the point of view of economics information systems technology can be viewed as a factor 3of production that can be substituted for traditional capital and labourAnswer TrueFalse4A Professional bureaucracy is a large bureaucracy existing in a slowly changing environment 4producing standard productsAnswer TrueFalse5When the Eastman Chemical Company split off from Kodak it demonstrated that firm size can 5stay constant or contract even as the company increases its revenues Answer TrueFalse6One type of competitive advantage Amazon was able to implement in selling books over the 6Internet was that of being a new market entrantAnswer TrueFalse7A firm can be said to have competitive advantage when they have higher stock market 7valuations than their competitorsAnswer TrueFalse8The competitive forces model was created for todays digital firm8Answer TrueFalse9Customers are one of the competitive forces that affect an organizations ability to compete9Answer TrueFalse10Lands End customers can use the companys Web site to order jeans dress pants chino pants 10and shirts customtailored to their own specificationsThis is an example of mass customizationAnswer TrueFalse11A transparent marketplace means that there is high product differentiation11Answer TrueFalse12In an efficient customer response system digital answering systems are used to monitor and 12respond to customer inquiriesAnswer TrueFalse13Mass customization is a form of mass production13Answer TrueFalse14Strong linkages to customers and suppliers decrease switching costs14Answer TrueFalse15ChaptersIndigoca keeps track of user preferences for book and CD purchases and can 15recommend titles purchased by others to its customers This illustrates a firm using a lowcost leadership strategyAnswer TrueFalse16In the strategy of product differentiation information systems are used to enable new products 16and servicesAnswer TrueFalse17The effect of the Internet has been to raise bargaining power over suppliers17Answer TrueFalse18In the age of the Internet Porters traditional competitive forces model is still at work but 18competitive rivalry has become much more intenseAnswer TrueFalse19In the value chain model primary activities are most directly related to the production and 19distribution of the firms products and services that create value for the customerAnswer TrueFalse20The value chain model classifies all company activities as either primary or support20Answer TrueFalse21The idea driving synergies is that when the output of some units can be used as inputs to other 21units the relationship can lower cost and generate profitsAnswer TrueFalse22The law of diminishing returns always applies to digital as well as traditional companies22Answer TrueFalse23In network economics the more people that use Microsoft Office software and related products 23the greater its valueAnswer TrueFalse24The term business ecosystem describes the interplay between the various organizational forces 24within a firmAnswer TrueFalse25The use of Internet technologies allows companies to more easily sustain competitive advantage25Answer TrueFalse26eBay derives the bulk of its revenue from fees and commissions associated with its sales 26transactions Answer TrueFalse27eBay has had to continually finetune its strategy and business processes to remain competitive 27Answer TrueFalse28As a manager you do not decide which systems will be developed what they will do and how they will
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