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Information Technology Management
ITM 100
Carol Chauncey

ExamName MULTIPLE CHOICEChoose the one alternative that best completes the statement or answers the question 1 Data management technology consists of the 1 A detailed preprogrammed instructions that control and coordinate the computer hardware components in an information system B hardware and software used to transfer data C software governing the organization of data on physical storage media D physical hardware and media used by an organization for storing data2 An example of a business using information systems to attain operational excellence is 2A the Mandarin Oriental hotels customerpreference tracking system B Verizons Webbased digital dashboard C Apple Incs iPod D WalMarts RetailLink system3 The average number of tickets sold daily online is an example of 3A input B feedback C meaningful information D raw data4 The costs for firms operating on a global scale have been drastically reduced by 4A networking technology B investments in organizational complementary assets C the rise of digital content D the Internet5 Mary has just graduated from university with a degree in operations researchBased on her education Mary would be a good fit with a firm that sees information systems in primarily a 5A liberal arts approach B behavioural approach C sociotechnical approach D technical approach6 The use of information systems because of necessity describes the business objective of 6A competitive advantage B improved business practices C survival D improved flexibility7 Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to 7A modernize their information value chain B invest in complementary assets C invest in technology D adopt a new business model8 Which main business function is responsible for maintaining employee records 8A finance and accounting B sales and marketing C manufacturing and production D human resources9 The fundamental set of assumptions values and ways of doing things that has been accepted by most of a companys members is called its 9A environment B atmosphere C culture D values10 The discipline that focuses on mathematical techniques for optimizing parameters of organizations such as transportation and inventory control is 10A management science B utilization management C operations research D MIS11 Margo works for a national consulting firmHer work takes place at the clients workplace Currently she has clients in both Montreal and FranceThe way in which Jean works is referred to as 11A process shiftingB space shifting C digital shifting D time shifting12 Robert has just graduated from university with a dual degree in economics and computer science Based on his education Robert would be a good fit with a firm that sees information systems in primarily a 12A behavioural approach B liberal arts approach C technical approach D sociotechnical approach13 The hardware and software used to transfer data in an organization is called 13A data and telecommunications technology B networking and data management technology C networking and telecommunications technology D data management technology14 Jacob is a mid level manger in his insurance firmHe works in an office with ten other insurance agentsJacob is assigned the task to determine which word processor all of the office should adoptHe is dealing with a decision about14A data management technology B computer software C computer hardware D change management15 A corporation that funds a political action committee which in turn promotes and funds a political candidate who agrees with the values of that corporation could be seen as investing in which main category of complementary assets 15A organizational B managerial C social D governmental16 An example of raw data from a national chain of automobile stores would be 16A 1 Toyota RAV4 sold March 3 2008 in Louisville Kentucky B 30 percent increase in Toyota RAV4 sales during September in Kentucky C an average of 13 Toyotas are sold daily in Kentucky D all of the above17 Which of the following would NOT be used as an input for an information system 17A handheld computer B digital dashboard C barcode scanner D cell phone18 Sociologists study information systems with an eye to understanding 18A how human decision makers perceive and use formal information B how systems affect individuals groups and organizations C the production of digital goods D how new information systems change the control and cost structures within the firm19 Which of the following are environmental actors that interact with an organization and its information systems 19A regulatory agencies B customers C suppliers D all of the above20 Engineers scientists or architects who design new products or services for a firm belong to which level of a business hierarchy 20A production workers B data workers C middle management D knowledge workers21 James is under a lot of pressure as the Christmas season approachesJames works for a Christmas tree distributor He is currently looking to hire train and retain employees to make sure that his firm can meet all manufacturing and sales of this busy season for his firmJames works in which function in his organization 21A sales and marketing B finance and accounting C manufacturing and production D human resources22 Which of the following constitutes an organizational element in the UPS tracking system described in the chapter 22A the use of handheld computers and networks for managing package delivery
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