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5 Pages

Information Technology Management
Course Code
ITM 100
Deb Fels

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Chapter 1 Information Systems in global business today 1.1- Role of Information Systems in Business Today:  There are three interrelated changes in technology: emerging mobile digigtal platform, growth of online software, and growth in cloud computing Changes In MIS: CHANGES BUSINESS IMPACT Technology Cloud computing - collection of computers begin performing tasks on the internet rather than being performed on a corporate computer Growth in Software as a Service (SaaS) - business applications sold online rather than as a boxed software Mobile digital platform vs. PC iPhone, iPad, iTunes CHANGES BUSINESS IMPACT Management Managers using social networking to improve -Google Apps, sites, and Lotus connections are collaboration, and knowledge sharing used by more than 100 million businesses around the world to support blogs, meetings, and project management Business Intelligence Applications -powerful analytics provide immediate performance information to managers to help decision making Virtual Meetings -video and web conferencing to improve decision making CHANGES BUSINESS IMPACT Organizations Web 2.0 are widely adopted by firms - enables employees to interact as online communities using blogs, e-mail, and IM services. Facebook creates new opportunities for businesses to collaborate with customers. Telework -Internet, netbooks, iPads, iPhones, and BB allows people to work away from the traditional office area. Co-creation of business values Customers help firms define new products and services Globalization Challenges and Opportunities:  1942- Columbus said world was round  2005- Thomas Friedman, a journalist, said that the world was “flat” now. Which meant that the Internet and communication had reduced economic and cultural advantages  US and Europe countries in a fight that for their economic lives, competing for jobs, markets, resources, and ideas. These present a challenge and a opportunity for business firms.  Economy of North America depends on imports and exports  Large firms derive their revenues form foreign operations  Manufacturing is a small part of the US now  Tradable service jobs: architecture, financial services, customers call centres, engineering, and radiology.  Outsourcing: to purchse goods/services form outside supplier or source; developed new systems in Canada and worldwide.  Globalization and MIS? Everything. Emergence of Internet has reduced costs of operating and transacting on a global scale. Customers can shop worldwide. Information systems enable globalization. The Emerging of Digital Firms:  Digital Firm: Organization in which nearly all significant business processes and relationships with customers, suppliers, and employees are digitally enabled and key corporate assets are managed through digital means  Business Processes: unique ways in which organizations coordinated and organize work activities, information, and knowledge produce a product or service. E.g. developing a new product, creating a marketing plan, and hiring an employee.  Key Corporate Assets: intellectual property, core competencies, and financial/human assets  In digital firms time shifting and space shifting are business norms: time: 24/7 business is being conducted and space: global workshop. Strategic Business Objectives of Information Systems:  Business firms invest heavily in information systems to achieve six strategic business objectives: 1) Operational Excellence- IT systems are the most important tools for managers for achieving higher levels of efficiency and productivity. E.g. Wal-Mart is the most efficient retail store in the USA. A business needs to have a good operating system in order to succeed in the industry. 2) New Products, Services, and Business Models: Information systems and technologies are a good way to create new products and services. Business Model describes how a company produces, delivers, and sells. 3) Customer and Supplier Intimacy: When a business gives good services the customer returns
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