ITM 100 Lecture Notes - Lecture 10: Management Information System, Sharepoint, Decision Support System

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ITM 100 Full Course Notes
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ITM 100 Full Course Notes
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Problem: training was expensive (much of what employees learned depended on instructors): much knowledge was resident in employees, many of whom were expected to retire soon (made it essential to share pre-serving employee knowledge). Integrated all the ways employees learn and share knowledge. Illustrates how much organizations rely on is to improve performance and remain competitive: shows how much systems support collaborating, teamwork and make diff in ability to execute, provide customer service and grow profits. Stud(cid:455)i(cid:374)g a fi(cid:396)(cid:373)"s (cid:271)usi(cid:374)ess p(cid:396)o(cid:272)esses is a(cid:374) e(cid:454)(cid:272)elle(cid:374)t (cid:449)a(cid:455) to lea(cid:396)(cid:374) a g(cid:396)eat deal a(cid:271)out how that business actually works. Some business processes require coordination between different departments (e. g. the filling customers order. Sales receives order, accounting ensures customer can pay, once payment is guaranteed production pulls product from inventory or produces it, product is then shipped (which may require working with logistics firm like. Ups), a bill is created generated and sent to customer by accounting, indicating shipment)

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