ITM 102 Lecture Notes - Electronic Business, Enterprise Resource Planning, E-Commerce

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Franklyn Prescod

Document Summary

Cn"s dispatch system network was getting old and was too expensive to upgrade. Replaced it with blackberry smartphones for their dispatch system: became easier to communicate, more reliable, efficient, reduced onsite repairs and it support by 65, became more accurate and improved customer service. The manner in which work is organized, co-ordinated and focused to produce a valuable product or service: collection of activities required to produce a product or service. Each major business function has a systems supporting process. Sales and marketing, manufacturing, production, finance and accounting & human resources. Operation management, middle management and senior management (use systems to support decisions they make to run the company) Systems to support different groups or levels of management. Transaction processing systems, management information systems, decision support systems and systems for business intelligence. Keep track of elementary activities and transactions of the organization: sales, receipts, cash deposits, payroll, credit decisions and the flow of materials in a factory.