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ITM 102 (371)
Lecture

Class 5 lecture notes.docx

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Department
Information Technology Management
Course
ITM 102
Professor
johnlaughseen
Semester
Fall

Description
Class 5 lecture notes ­ no case studies for Sunday midterm ­ midterm similar to clicker questions ­ 50 m/c – roughly 8 questions per chapter chapter 5 ­ Operations management ­ Transformation: changing input into output o Inputs: information, land, capital o Outputs: goods and services ­ You take value as you’re moving across the chain ­ Outputs feedback: customer satisfaction surveys, this should feed back into the  control so you can make things better ­ Don’t always think of inputs and outputs as “steel turning into car” the output can  also be “educated individuals”  ­ Most products are not pure good or pure services o Automobiles are more goods and a bit of services o Teaching is more services and less goods ­ Typical operating management activities o Forecasting, capacity planning, scheduling etc.. ­ Ford motor company operation strategy o What factory should produce what cars o Where we locate the factories ­ Highest level of operational planning:  o Strategic planning o Tactical: how many workers do we need? o Operational planning: short ranged, what do we work on today? Tmr? ­ Strategic business unit: o Ex: Bugatti is under volkswagon ­  ** 5 key competitive priorities that can add value for customers:  o cost o quality o delivery  making sure goods go out properly o flexibility o service  if you can provide better service, you have better chance of selling  to your customer ­ Operation strategy is not just the building stage! ­ Supply chain management is part of the operational management strategy ­ Good supply chain contains all the parties involved o Ex: best buy is updated every 30 min on the internet,  ­ Supply chain management: isn’t just the raw materials and the goods, it’s actually  the informational flow as well ­ 5% increase in profit management just by implementing good supply chain  management ­ supply chain operation o you do the packaging for the product ­ supply chain logistic o happens when you actually deliver the products ­ typical manufacturing supply chain for ford: o magna (raw materials), storage of raw materials, assembling, storage of  new vehicles, distribution trucks, retailer, consumers ­ typical service supply chain for itunes o artists and record labels, database, creating the files, customers ­ Porter’s five forces:  o Increase supplier power o Decrease buyer power Clicker: How is operations management critical to scm Inc. and its customer, walmart Canada? Which of the following do not apply? c) given that scm inc. is a third party… which statement is correct? c) how does scm inc. use the five competitive priorities to help increase the value of both its  goods and services and those of walmart Canada which of the following are not competitive priorities? c) information Section 5.2 ­ supply chain has 3 main links ­ a typical supply chain for a manufactururer Supply chain fundamentals ­ source: who are you going to buy from ­ making how are you gonna make it ­ delivery: delivering in the shortest amount of time ­ re
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