ITM 350 Lecture Notes - Lecture 7: Travelocity, Reverse Logistics, Service-Level Agreement

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Originally driven by need to reduce cost/price while improving customer service and product quality. Supply chain: set of processes that encompasses everything from purchases of raw materials to final delivery of product/service to the consumer. Supply chain management: process of coordinating the flow of all products/services, info/finances among all individuals in the supply chain. A push system where suppliers product goods based on their efficiency to push them to customers instead of relying on demand to determine production. Early attempts to improve supply chain efficiency involved using edi to transmit docs between supply-chain firms. Common attempts at scm: reducing inventory and achieving higher levels of efficiency within the value chain. Complex challenges to the efficiency of supply chain as companies globalize. Domestic policies, tariffs and customs regulations complicate transportation/delivery systems in foreign countries. Slow delivery -> unhappy customers, sale loss and negative publicity. Ebusiness shifted power to consumers who ask for products/services tailored to their needs.

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