ITM 410 Lecture Notes - Lecture 3: Capital Intensity, Supply Chain, European Cooperation In Science And Technology

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Vanessa Magness

Document Summary

Process strategy: pattern of decisions made in managing process so that the processes will achieve their competitive priorities. 4 basic process decisions: process structure (layout, customer involvement, resource flexibility, capital intensity. Two different change strategies for analyzing and modifying processes: process reengineering, process improvement. Two major points: : supply chains have processes, processes are found throughout the whole organization and just in operations. Supply chain processes: business processes that have external customers or suppliers. Greater the relatives cost of equipment, greater the capital intensity. Customer-contact matrix: degree the customer contact, customization, process characteristics. Flexible flow: customers, material, and info move in diverse ways with the path one customer or job often criss crossing the path that the next one takes. Line flow: customer, material or info move linearly from one operation to the next according to a fixed sequence. Front office h customer contact, workflow flexible.