ITM 601 Lecture Notes - Lecture 2: Organizational Learning, Data Analysis, Learning Curve

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 601
• Professor: Selcuk Savas

Document Summary

Itm 601 week 2: depending on volume and structure of your manufacturing, you have to structure your processes accordingly. If every customer is different for you, you design and manufacture a different product or service for every customer. If you want to provide customized prods or services, then to have to be flexible. Service customer-contact matrix video service-oriented business not manufacturing ch. Line flow standardized way of doing things: ex: river, structures, front office, ex: architect designing home, ex: company providing service of off-the-shelf software, hybrid office, ex: customer arrives and associate provides options. Ideally, we would like to be in the hybrid stage: front office, customer service, e(cid:454): re(cid:272)eptio(cid:374) at do(cid:272)tor"s office etc. Manufacturing product-process matrix: top of the matrix, as we proceed from the left to right, less customization and higher volume, vertical line down. Less process divergence and more line flows: structures. Job process: highly customized, have to look at each product differently, batch process, small.