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ITM 700 (9)
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CH 9 and 10.docx

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Ryerson University
Information Technology Management
ITM 700
Jim Tam

Ch 9 – Governance of the IT Function 1. As CIO, what are some governance policies and guidelines you would put together so that IT is fully used by different departments – structural issues?  Internal Control mechanisms o Estabilishing lines of responsibility (who is in charge), authority and communication o Governance has a lot to do with the hierarchy in each company. o How each level will share/communicate issues with other levels  Homogeneity in IT among levels of hierarchy Escape clauses, articulation of these clauses – when doing business must have these in contracts 2. What is governance in a business enterprise?  It is the process of structuring, operating and controlling the organization aligning to strategic goals and legal and regulatory requirements. 3. What is the agency problem?  The reason why we need governance  It is the physical separation b/w owners of a company and its managers (or agents). It provides those managers the opportunity to act in ways that are advantageous to themselves but bad for interest owners. 4. What are certain control and monitoring systems to promote conformance (and reduce agency problem)  Board of directors to see org strategies, structures and systems on behalf of shareholders  External auditor who offers insight based on financial statements 5. What are some governance mechanisms?  Value management systems – ensure commitment to core organizational values and corp culture  Risk management systems –shows acceptable/unacceptable risks and stds of business conduct  Strategic control systems – focus and communicating and implementing the org strategy 6. What is the purpose of IT governance  Ensure resources according to initiatives are appropriate for risk and return and align with org goals.  Increase investment value – ie. Budgeting for new IT systems  Project Delivery  Service Delivery- SLA  Resource management – How IT staff and systems are utilized  Measurement of IT structure  Risk Management 7. The business value of IT is: a. Decreasing costs by automation b. Prov
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