ITM 100 Lecture Notes - Lecture 2: Chief Privacy Officer, Collaborative Writing, Corporate Governance Of Information Technology

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Bob Hudyma

Document Summary

Itm 100 chapter 2 how businesses use information. Business processes: the manner in which work is organized, coordinated, and focused to produce a valuable product or service, every business is a collection of business processes. Increases efficiency of existing processes: enables new processes that can transform the business. Management information systems (mis: serve middle management, provide reports of firm(cid:495)s current performance, based on data from tps, provide answers to routine questions with predefined procedure for answering them, typically have little analytic capability. Executive support systems (ess: support senior management, address nonroutine decisions requiring judgment, evaluation, and insight. Systems for linking the enterprise: enterprise applications, enterprise systems (erp, supply chain management systems (scm, customer relationship management systems (crm, knowledge management systems (kms, intranets and extranets. Interorganizational systems: manage firm(cid:495)s relationships with suppliers, share information about, orders, production, inventory levels, delivery of products and services, goal: right amount of products to destination with least amount of time and lowest cost.