ITM 100 Lecture 2: How Businesses Use Information Systems

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Debapriya Sen

Document Summary

Problem: training was expensive; much knowledge was resident in employees, many of whom were expected to retire soon. Solutions: used sharepoint to develop team sites and share knowledge. Sharepoint allows groups to share documents and work together. The manner in which work is organized, coordinated, and focused to produce a valuable product or service. Every business is a collection of business processes. Information technology enhances business processes increases efficiency of existing processes enables new processes that can transform the business. How information technology improves business processes: business processes: May be tied to functional area or be cross-functional: businesses: can be seen as collection of business processes. Figure 2-1: larger process which can be broken down into smaller units, many interrelated activities happening within the process. Examples of functional business processes: manufacturing and production. Perform and record daily routine transactions necessary to conduct business.