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Lecture 1

ITM 100 Lecture Notes - Lecture 1: Cost Leadership, Chief Information Officer, Niche Market

Information Technology Management
Course Code
ITM 100
Raymond Moss

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Chapter One Notes
Information Systems (IS)
- Are computer-based tools that are used to work with and support information
Information Technology (IT)
- Is the acquisition, processing, storage, and dissemination of computing and telecommunications
Management Information (MS)
- The function that plans for, develops, implements, and maintains IT hardware, software, and applications that
people use to support the goals of an organization
Data: Are raw facts that describe the characteristics of an object or event
Information: Is data converted into a meaningful and useful context
Knowledge: when information can be acted upon
Four common information-sharing cultures :
Information - Functional
Information - Sharing
Information - Inquiring
Information - Discovery
Use info systems to transform Data -> Information, Information-> Knowledge
Chief Information Officer (CIO)
- Oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives
Chief Technology Management (CTO)
- ensures the throughput, speed, availability, and reliability of IT
Chief Security Office (CSO)
- ensures the safety of IT resources including data, hardware, software, and people
Chief Privacy Officer (CPO)
- ensures the ethical and legal use of information.
Chief Knowledge Officer (CKO)
- responsible for collecting, maintaining, and distributing the organization's knowledge
Competitive Advantage
- Is a product/ service that consumers place greater value on than similar offerings from a competitor
First-Mover Advantage
- Occurs when an organization can greatly impact the market share by being first to market with a competitive
Environmental Scanning
- Is the acquisition and analysis of events an trends in the environment external to an organization
Three common tools to analyze and develop competitive advantages:
1. Five Forces Model (Michael Porter)
helps determine the attractiveness of an industry which includes:
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