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Lecture 5

ITM 100 Lecture Notes - Lecture 5: Six Sigma, Operations Management, Non-Governmental Organization

Information Technology Management
Course Code
ITM 100
Raymond Moss

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ITM 100 Ch.5 Notes
Production Management- Describes all managers activities of goods/services
Operations Management (OM) - Manage systems that transforms resources goods/services
Typical Operation Management include:
1. Forecasting
2. Capacity Planning
3. Scheduling
4. Managing Inventory
5. Assuring Quality
6. Motivating and Training Employers
7. Locating Facilities
Strategic Planning Tactical Planning Operational Planning & Control
Time Frame Long Range Intermediate Range Short Range
Description The collection of decisions
focus in doing the right
things over a longer period
of time
Focuses on producing
goods/services efficiently
within the plan
deals with daily operations
5 key competitive priorities that add value for customers:
1. Cost
2. Quality
3. Delivery
4. Flexibility
5. Service
Six Sigma Quality -. Achieve no more than 3.4 defects per million opportunities. Goal: Detect and prevent
potential problems
ISO 9000 - Common name given to quality management and assurance standards
International Organization for Standardization (ISO)
- A non-governmental organization established in 1947 to promote developing world standards to
facilitate the international exchange of goods and services
Supply Chain- Parties involved in the procurement of a product or raw material
Supply Chain Management (SCM) - Managing information between stages to maximize supply chain
effectiveness and profitability
4 Basic Components of Supply Chain Management are:
1. Strategy- Managing resources required to meet customer demand for all products/services
2. Partners- Partners chosen to deliver finished products, raw materials, and services
3. Operation- The schedule for production activities. (testing, packaging, delivery preparation)
4. Logistics- The product delivery processes and elements. (orders, warehouses, product returns)
Effective & Efficient SCM systems can enable organizations to:
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