ITM 102 Lecture Notes - Supply Chain, Customer Relationship Management, Accounts Payable

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: Franklyn Prescod

Document Summary

What are enterprise systems: suite of integrated software modules and a common central database, the database collects data from many different divisions and departments in a firm and from a large number of business processes. Information collected from one process can be accessed and used by other processes in the firm. Business value of enterprise software: a more uniform organization, more efficient operations and customer-driven business processes, firm-wide information for improved decision making. The supply chain: a network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and final products/services. Inefficiencies cut into a company"s operating costs: can waste up to 25% of operating expenses. Just-in-time strategy: components arrive as they are needed, finished goods shipped after leaving assembly line, safety stock, buffer for lack of flexibility in supply chain, bullwhip effect. Information about product demand gets distorted as it passes from one entity to next across supply chain.