ITM 102 Lecture Notes - Sales Quote, Sales Force Management System, Software As A Service
30 Aug 2013
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Document Summary
Chapter 12 enterprise applications to manage supply chains and respond to customers. Suite of integrated software modules and a common central database. The database collects data from many different divisions and departments in a firm and from a large number of business processes. Information collected from one process and can be accessed and used to other processes in the firm. Built around thousands of predefined business processes that reflect best practice: finance/account: general ledger, accounts payable, human resources: personnel administration, payroll, manufacturing/production: purchasing, shipping, sales/marketing: order processing, billing, sales planning. To implement, firms: select functions of the system they wish to use, map business processes to software processes. More efficient operations and customer-driven business processes. A network of organizations and business processes for procuring raw materials, transforming these materials into goods. Inefficiencies cut into a company"s operating costs: can waste up to 25% of operating expenses.
