ITM 102 Lecture Notes - Lecture 8: Web Content Management System, Whiteboarding, Workflow Management System
17 Nov 2014
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Document Summary
Itm102 - business driven information systems - lecture 8: organizational information. Knowledge management - involves capturing, classifying, evaluating, retrieving and sharing information assets in a way that provides context for effective decisions and actions. Knowledge management system - supports the capturing, organization and dissemination of knowledge through an organization. Explicit knowledge - consists of anything that can be documented and codified. Tacit knowledge - internal knowledge (within people"s heads). Shadowing - when amateur staff follow professional staff to gain experience and a grasp of upper management. Joint problem solving - when novices and experts come together on a. Crowdsourcing - wisdom of the crowd. project. Comes in two forms: asynchronous communication and synchronous communication. Social media - websites that rely on user participation and user-contributed content. Social network - application that connects people by matching profile information. Social networking - practice of expanding your business and social contacts. Social network analysis - mapping groups and contacts.
