ITM 102 Lecture Notes - Lecture 8: Web Content Management System, Whiteboarding, Workflow Management SystemPremium
DepartmentInformation Technology Management
Course CodeITM 102
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ITM102 - Business Driven Information Systems - Lecture 8: Organizational Information
● Knowledge management - involves capturing, classifying, evaluating, retrieving and
sharing information assets in a way that provides context for effective decisions and
● Knowledge management system - supports the capturing, organization and
dissemination of knowledge through an organization.
○ Explicit knowledge - consists of anything that can be documented and codified.
○ Tacit knowledge - internal knowledge (within people’s heads).
■ Shadowing - when amateur staff follow professional staff to gain
experience and a grasp of upper management.
■ Joint problem solving - when novices and experts come together on a
● Crowdsourcing - wisdom of the crowd.
○ Comes in two forms: asynchronous communication and synchronous
● Social media - websites that rely on user participation and user-contributed content.
○ Social network - application that connects people by matching profile information.
○ Social networking - practice of expanding your business and social contacts.
○ Social network analysis - mapping groups and contacts.
● Core competency - an organization’s key strength, a business function that it does better
than other competitors.
● Core competency strategy - organization chooses to focus specifically on its core
competency and forms partnerships with other organizations.
○ Information partnership - occurs when two or more organizations cooperate by
integrating their information systems. The internet has helped changed this.
● Unstructured collaboration - includes document exchanged, shared whiteboards and
● Structured collaboration - involves shared participation in business processes as
workflow in which knowledge is hard coded as rules.
● Collaboration system - an information system that supports teamwork by facilitating the
flow of information.
● Content management system - provides tools to manage the creation, storage and
publication of information. CMS includes many intermediate systems.
○ Document management systems; digital asset management system; and web
content management systems.
● Wikis - collaborative pages that allow users to add or remove content for reorganization.
Employees to use wikis to set internal meeting agendas to posting documents related to
Workflow management systems
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