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Lecture 8

ITM 102 Lecture Notes - Lecture 8: Web Content Management System, Whiteboarding, Workflow Management SystemPremium

Information Technology Management
Course Code
ITM 102
Franklyn Prescod

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ITM102 - Business Driven Information Systems - Lecture 8: Organizational Information
Knowledge management
Knowledge management - involves capturing, classifying, evaluating, retrieving and
sharing information assets in a way that provides context for effective decisions and
Knowledge management system - supports the capturing, organization and
dissemination of knowledge through an organization.
Explicit knowledge - consists of anything that can be documented and codified.
Tacit knowledge - internal knowledge (within people’s heads).
Shadowing - when amateur staff follow professional staff to gain
experience and a grasp of upper management.
Joint problem solving - when novices and experts come together on a
Crowdsourcing - wisdom of the crowd.
Comes in two forms: asynchronous communication and synchronous
Social media - websites that rely on user participation and user-contributed content.
Social network - application that connects people by matching profile information.
Social networking - practice of expanding your business and social contacts.
Social network analysis - mapping groups and contacts.
Core competency - an organization’s key strength, a business function that it does better
than other competitors.
Core competency strategy - organization chooses to focus specifically on its core
competency and forms partnerships with other organizations.
Information partnership - occurs when two or more organizations cooperate by
integrating their information systems. The internet has helped changed this.
Unstructured collaboration - includes document exchanged, shared whiteboards and
Structured collaboration - involves shared participation in business processes as
workflow in which knowledge is hard coded as rules.
Collaboration system - an information system that supports teamwork by facilitating the
flow of information.
Content management system - provides tools to manage the creation, storage and
publication of information. CMS includes many intermediate systems.
Document management systems; digital asset management system; and web
content management systems.
Wikis - collaborative pages that allow users to add or remove content for reorganization.
Employees to use wikis to set internal meeting agendas to posting documents related to
new products.
Workflow management systems
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