ITM 102 Lecture Notes - Lecture 2: Information System, Management System, Chief Privacy Officer

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ITM 102 – Lecture 2 – Business Processes and Information Systems
Business Processes
Businesses processes refers to the manner in which work is organizes, coordinated, and
focused to produce a valuable product or service; the collection of activities require to
produce a product or a service
The performance of a business firm depends on how well its business processes are
designed and coordinated
Many business processes are tied to a specific functional area: the sales and marketing
function is responsible for identifying customers, and the human resources function is
responsible for hiring employees
How Information Technology Improves Business Processes
Information systems automate many steps in business processes that formerly were
performed manually
New technology makes it possible for many people to access and share information,
replacing sequential steps with tasks that can be performed simultaneously and
eliminate delays in decision making
Examples of new business processors include downloading a Kindle e-book from
Amazon, buying a computer online from Best Buy, and downloading a music track from
Types of Information Systems
A typical business organization has systems supporting processes for each of the major
business functions – sales and marketing, manufacturing and production, finance and
accounting, and human resources
Systems for Business Intelligence
oBusiness intelligence is a contemporary term for data and software tools for
organizing, analyzing, and providing access to data to help managers and other
enterprise users to make more informed decisions
oHelps with monitoring, controlling, decision-making, and administrative activities
oManagement Information Systems (MIS) also designates a specific category of
information systems serving middle management
oMIS summarizes and reports on the company’s basic operations using data
supplied by transaction processing systems
oMIS typically provides answers to routine questions that have been specific in
advance and have a predefined procedure for answering them
oDecisions-support systems (DSS) focuses on problems that are unique and
rapidly changing and for which the procedure for arriving at a solution may not be
fully predefined in advanced
oDSS brings in information from external sources, such as current stock prices or
product prices of competitors; these systems are employed by “super-user”
managers and business analysts who want to use sophisticated analytics and
models to analyze data
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