ITM 102 Lecture Notes - Lecture 2: Business Process, E-Commerce, Customer Service

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The manner in which work is organized, coordinated and focused to produce a valuable product or service. May be tied to functional area or be cross functional. Hospital business process is different than coal company. Business processes may be assets or liabilities. Business processes are at the heart of every business. This could include anything from ordering a hamburger at mcdonalds, to applying for a driver"s license at the dmv. studying a firm"s business processes is an excellent way to learn a great deal about how that business actually works. Fulfilling a customer order involves a complex set of steps that requires the close coordination of sales accounting and manufacturing functions. Generate invoice: you may pay after you receive an invoice or in other cases you have paid when you get the invoice. Inventory management; (data base) is hard to be done manual: enabling entirely new processes that are capable of transforming the businesses.

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