ITM 102 Lecture Notes - Lecture 9: Switching Barriers, Sales Quote, Accounts Payable

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 102
• Professor: n/a

Document Summary

Chapter 9: enterprise applications to manage supply chains and respond to customers. Suite of integrated software modules and a common central database. The database collects data from many different divisions and departments in a firm and from a large number of business processes. Information collected from one process can be assessed and use by other processes in the firm. Built around thousands of predefined business processes that reflect best practices: finance/accounting: general ledger, accounts payable etc, human resources: personnel administration, payroll, etc, manufacturing/production: purchasing, shipping, sales/marketing: order processing, billing, sales planning. To implement, firms must: select functions of system they wish to use, map business processes to software processes, use software configuration tables for customizing. More efficient operations and customer-driven business processes. Inefficiencies cut into a company"s operating costs: can waste up to 25% of operating expenses. Just-in-time strategy: components arrive s they are needed, finished goods shipping after leaving assembly line.