ITM 330 Lecture Notes - Enterprise Resource Planning, Customer Relationship Management, Financial Accounting

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 330
• Professor: Selcuk Savas

Document Summary

Functional areas of operation: marketing and sales (m/s) Marketing product, taking sales order, customer support, customer relationship management, sales forecasting, advertising. Inputs: customer data, order data, sales trend data, per-unit cost, travel expense company policy. Outputs: sales strategies, product pricing, employment needs, supply chain management (scm) Purchasing goods/raw materials, receiving goods and raw materials, transportation and logistics, scheduling production runs, manufacturing goods, plant maintenance. Inputs: product sales data, production plans, inventory levels, layoff and recall company policy. Outputs: raw material orders, packaging orders, resource expenditure data, production and inventory reports, hiring information, accounting and finance (a/f) Financial accounting of payments from customers to suppliers, cost allocation and control, planning and budgeting, cash-flow management. Inputs: payments from customers, accounts receivable data, accounts payable data, sales data, production and inventory data, payroll and expense data. Outputs: payments to suppliers, financial reports, customer credit, human resources (hr) data. Recruiting and hiring, training, payroll, benefits, government compliance.