ITM 330 Lecture Notes - Enterprise Resource Planning, Customer Relationship Management, Financial Accounting

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ITM330 - Chapter 1
Enterprise Resource Planning (ERP)
oCore software used by companies to coordinate information in every
area of the business
oHelp to manage company-wide business processes, using a common
database and shared management reporting tools
Business Process
oCollection of activities that takes one or more kinds of input and
creates an output that is of value to the customer
Functional Areas of Operation
oMarketing and Sales (M/S)
Marketing product, taking sales order, customer support,
customer relationship management, sales forecasting,
advertising
Inputs
Customer data, order data, sales trend data, per-unit cost,
travel expense company policy
Outputs
Sales strategies, product pricing, employment needs
oSupply Chain Management (SCM)
Purchasing goods/raw materials, receiving goods and raw
materials, transportation and logistics, scheduling production
runs, manufacturing goods, plant maintenance
Inputs
Product sales data, production plans, inventory levels,
layoff and recall company policy
Outputs
Raw material orders, packaging orders, resource
expenditure data, production and inventory reports, hiring
information
oAccounting and Finance (A/F)
Financial accounting of payments from customers to suppliers,
cost allocation and control, planning and budgeting, cash-flow
management
Inputs
Payments from customers, accounts receivable data,
accounts payable data, sales data, production and
inventory data, payroll and expense data
Outputs
Payments to suppliers, financial reports, customer credit
data
oHuman Resources (HR)
Recruiting and hiring, training, payroll, benefits, government
compliance
Inputs
Personnel forecasts, skills data
Outputs
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Document Summary

Functional areas of operation: marketing and sales (m/s) Marketing product, taking sales order, customer support, customer relationship management, sales forecasting, advertising. Inputs: customer data, order data, sales trend data, per-unit cost, travel expense company policy. Outputs: sales strategies, product pricing, employment needs, supply chain management (scm) Purchasing goods/raw materials, receiving goods and raw materials, transportation and logistics, scheduling production runs, manufacturing goods, plant maintenance. Inputs: product sales data, production plans, inventory levels, layoff and recall company policy. Outputs: raw material orders, packaging orders, resource expenditure data, production and inventory reports, hiring information, accounting and finance (a/f) Financial accounting of payments from customers to suppliers, cost allocation and control, planning and budgeting, cash-flow management. Inputs: payments from customers, accounts receivable data, accounts payable data, sales data, production and inventory data, payroll and expense data. Outputs: payments to suppliers, financial reports, customer credit, human resources (hr) data. Recruiting and hiring, training, payroll, benefits, government compliance.

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