ITM 410 Lecture Notes - Lecture 1: Operations Management, Supplier Relationship Management, Cash Flow

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Margaret Plaza

Document Summary

Finance and marketing: support functions in an organization include operations, finance and marketing, support functions in an organization include accounting, human. Resources and engineering: a process involves transforming inputs into outputs, inputs to a process can include human resources, every process has a customer, a nested process refers to a process within a process. At the level of the firm, service providers offer just services and manufacturers offer just products. At the process level, it is much easier to distinguish whether the process is providing a service or manufacturing a product. In a service process, output can be inventoried. 13. while service processes tend to be more labor intensive. Quality is more easily measured in a service process than. Manufacturing processes usually have long response times compared to service processes. Contact with the customer is usually higher in a manufacturing process than in a service process. A core process is a set of activities that delivers value to.