ITM 700 Lecture Notes - Lecture 7: Business Analyst, Customer Experience, Salesforce.Com

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 700
• Professor: Shikui Wu

Document Summary

Article: from outsourcing to cloud computing evolution of it services. Through out the years it has transformed significantly, in now days cloud computing is the prominent means of accessing it services by many companies. This paper discusses it outsourcing, cloud computing, and the evolution of it services. It outsourcing is the process of delegating it services including it decision making, internal activates, etc. to a third party. Global offshore outsourcing is a means of contracting information systems development provider for a low cost and other benefits. Cloud computing is the newest and latest in outsourcing it operations run through a public cloud. Traditional outsourcing face many challenges due to cloud computing. There are many benefits of outsourcing; one key benefit of outsourcing is that it allows companies to focus on their core competencies. This allows companies to utilize their resources efficiently and leave it related process to third parties who specialize in.