ITM 750 Lecture Notes - Lecture 10: Project Plan, Work Breakdown Structure, Channel (Communications)
11 Jun 2018
School
Department
Course
Professor
1. Project members should either have strong technical skills or soft skills.
a.
True
b.
False
ANSWER:
False
RATIONALE:
Feedback: For projects to succeed, every project team member needs both types of skills, and
needs to develop them continuously through formal education and on-the-job training.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES:
p.391
LEARNING OBJECTIVES:
INFO.SCHW.14.70 - LO: 10-1
NATIONAL STANDARDS:
United States - BUSPROG: Technology
TOPICS:
The Importance Of Project Communications Management
KEYWORDS:
Bloom's: Knowledge
2. Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased
complexity of communications.
a.
True
b.
False
ANSWER:
True
RATIONALE:
Feedback: Many top managers think they can just add more people to a project that is falling
behind schedule. Unfortunately, this approach often causes more setbacks because of the
increased complexity of communications.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES:
p.392
LEARNING OBJECTIVES:
INFO.SCHW.14.71 - LO: 10-2
NATIONAL STANDARDS:
United States - BUSPROG: Communications
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's: Comprehension
3. People have different personality traits that often affect their communication preferences.
a.
True
b.
False
ANSWER:
True
RATIONALE:
Feedback: It is important to understand individual and group preferences for
communications. People have different personality traits that often affect their
communication preferences.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.392
LEARNING OBJECTIVES:
INFO.SCHW.14.71 - LO: 10-2
NATIONAL STANDARDS:
United States - BUSPROG: Communications
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's: Comprehension
4. Rarely does the receiver interpret a message exactly as the sender intended.
a.
True
b.
False
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ANSWER:
True
RATIONALE:
Feedback: The receiver of information rarely interprets it exactly as the sender intended.
Therefore, it is important to provide several methods of communication, such as written
words, visuals, videos, and meetings, and an environment that promotes open dialogue.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.393
LEARNING OBJECTIVES:
INFO.SCHW.14.71 - LO: 10-2
NATIONAL STANDARDS:
United States - BUSPROG: Communications
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's: Comprehension
5. Geographic location and cultural background have no impact on communications.
a.
True
b.
False
ANSWER:
False
RATIONALE:
Feedback: Geographic location and cultural background affect the complexity of project
communications. If project stakeholders are in different countries, it is often difficult or
impossible to schedule times for two-way communication during normal working hours.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.394
LEARNING OBJECTIVES:
INFO.SCHW.14.71 - LO: 10-2
NATIONAL STANDARDS:
United States - BUSPROG: Communications
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's: Knowledge
6. It is extremely important to document any changes in technical specifications that might affect product performance.
a.
True
b.
False
ANSWER:
True
RATIONALE:
Feedback: Project communication management involves the inclusion of detailed technical
information that affects critical performance features of products or services developed in a
project. It is even more important to document any changes in technical specifications that
might affect product performance.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.395
LEARNING OBJECTIVES:
INFO.SCHW.14.71 - LO: 10-2
NATIONAL STANDARDS:
United States - BUSPROG: Communications
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's: Knowledge
7. Communication becomes simpler when you increase the number of team members.
a.
True
b.
False
ANSWER:
False
RATIONALE:
Feedback: An important aspect of communications is the number of people involved in a
find more resources at oneclass.com
find more resources at oneclass.com
project. As the number increases, the complexity of communication increases because there
are more channels or pathways through which people can communicate. Communication
becomes more complex as you increase team size.
POINTS:
1
DIFFICULTY:
Difficulty: Moderate
REFERENCES:
p.396
LEARNING OBJECTIVES:
INFO.SCHW.14.71 - LO: 10-2
NATIONAL STANDARDS:
United States - BUSPROG: Communications
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's: Knowledge
8. In a project, communicating badly exponentially increases the possibility of making mistakes.
a.
True
b.
False
ANSWER:
True
RATIONALE:
Feedback: Communicating badly exponentially increases the possibility of making fatal
mistakes. A large-scale project has a lot of moving parts, which makes it that much easier to
break down. Communication is the oil that keeps everything working properly.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.397
LEARNING OBJECTIVES:
INFO.SCHW.14.71 - LO: 10-2
NATIONAL STANDARDS:
United States - BUSPROG: Communications
TOPICS:
Keys To Good Communication
KEYWORDS:
Bloom's:Knowledge
9. The communications management plan varies with the needs of the project.
a.
True
b.
False
ANSWER:
True
RATIONALE:
Feedback: Because communication is so important on projects, every project should include
a communications management plan—a document that guides project communications. The
communications management plan varies with the needs of the project.
POINTS:
1
DIFFICULTY:
Difficulty: Easy
REFERENCES:
p.398
LEARNING OBJECTIVES:
INFO.CHW.14.72 - LO: 10-3
NATIONAL STANDARDS:
United States - BUSPROG: Communications
TOPICS:
Planning Communications Management
KEYWORDS:
Bloom's: Knowledge
10. Most WBSs include a section for project communications to ensure that reporting key information is a project
deliverable.
a.
True
b.
False
ANSWER:
True
RATIONALE:
Feedback: Information about the content of essential project communications comes from the
work breakdown structure (WBS). In fact, many WBSs include a section for project
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Document Summary
Project members should either have strong technical skills or soft skills, true, false. Feedback: for projects to succeed, every project team member needs both types of skills, and needs to develop them continuously through formal education and on-the-job training. Bloom"s: knowledge: adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications, true, false. Feedback: many top managers think they can just add more people to a project that is falling behind schedule. Unfortunately, this approach often causes more setbacks because of the increased complexity of communications. Bloom"s: comprehension: people have different personality traits that often affect their communication preferences, true, false. Feedback: it is important to understand individual and group preferences for communications. People have different personality traits that often affect their communication preferences. Bloom"s: comprehension: rarely does the receiver interpret a message exactly as the sender intended, true, false.
