LAW 525 Lecture Notes - Lecture 11: Mutual Fund, Better Business Bureau, Consumer Protection
28 Mar 2016
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Maintain good customer relaions and customer base. Free for consumers, paid by paricipaing auto manufacturers. Started irst in ontario, with encouragement from ontario government. Consumer does not commit to camvap at ime of purchase. Consumer has opion of going to court (related to ontario consumer protecion act) Once camvap chosen, consumer gives up right to use court and recognizes arbitrator"s decision as inal. Consumer must irst bring complaint to manufacturer and authorized dealer. Consumer completes claim form, manufacturer has 10 days to respond and to ile documents it will use at the hearing. Consumer given choice of three arbitrators (trained, imparial, not judges) Caa inspecion of car at no cost is possible. Arbitraion can lead to: buyback, repairs, reimbursement of out of pocket expenses, or no liability. Local bbb will provide info and handle complaints. Consumers may ask the bbb for a reliability report on a local company, whether company is.
