MHR 405 Lecture Notes - Lecture 4: Job Performance
17 Nov 2016
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Document Summary
Psychological,behavioural, and physiological episodes that create a state of readiness. Most emotions occur without awareness two features of emotions: evaluation and activation. Based on innate and learned responses to environment. Emotional experience caused by a perception that our beliefs, feelings, and behaviour are incongruent. Inconsistency generates emotions that motivate us to increase consistency. We reduce dissonance by changing our beliefs/feelings about attitude object. Effort , planning and control needed to express organiza. desired emotions during interpersonal transactions. Higher in jobs requiring: frequent/lengthy emotion display, variety of emotions display, intense emotions display. Ei can be learned: training, coaching, practice, feedback. A person"s evaluation of his/her job and work context. An appraisal of the perceived job characteristics, work environment, and emotional experience at work. Happy workers are somewhat more productive workers. General attitude vs specific behaviours low employee control over work output job job performance isn"t rewarded.
