September 14 th
Ch.1 Intro to Organizational Behaviour
What is OB?
Organizational Behaviour is a field of study that seeks to understand, explain, predict, and change
human behaviour both individual and collective, in the organizational context.
Behavioural Science is research that improves one’s ability to understand, predict, and influence the
behaviour of others.
Human Capital is the knowledge that employees possess and generate, including their skills,
experience and creativity
Hawthorne studies conducted at the Hawthorne plant of Western Electric in the 1920s and 1930s
that demonstrated the impact of psychological processes and peer pressure on individual behaviour
Scientific Management Frederick Taylor’s system of using research to determine the optimum
degree of specialization and standardization for a job task
HRM the activities, policies and practices involved in obtaining, developing, utilizing, evaluating,
managing, and retaining, the appropriate number and skill mix of employees to accomplish the
External Task Environment the sectors or forces with which the organization interacts directly
and/or that have a direct impact on the organization’s ability to achieve its goals
Boundary-Spanning Roles jobs that link and coordinate an organization with key elements in the
task environment ex. Market researchers, gov’t lobbyists and competitive intelligence departments.
Organizational Inputs all the human, informational, material and financial resources taken from the
external environment used by the organization
GHOST Goals, Human Resources, Organizational Structure and Technology
Goals the action strategies that leaders create and follow to accomplish the organization’s purpose
Human Resource the employees and managers in the organization, including their individual
characteristics and preferences, the nature of their interpersonal relationships and the impact of the
reward system on their behaviour
Organizational Structure how the jobs in the organization are designed, as well as how different
parts of the organization are divided up and coordinated